Terms and Conditions

Last updated: February 3, 2026

These Terms and Conditions ("Terms") govern your access to and use of the website and services provided by Luna Webb ("we", "us", or "our"). By accessing our website or engaging our website development, SEO, or digital services (the "Services"), you agree to be bound by these Terms.

1. Services & Results

We provide website development, SEO, and digital strategy services as outlined in your specific proposal or Statement of Work (SOW). While we use industry-standard best practices, we do not guarantee specific results, such as exact search engine rankings, specific traffic volumes, or guaranteed revenue increases, as these are subject to third-party algorithms and market conditions.

2. Client Responsibilities

To ensure project success, you agree to:

• Provide necessary content, logos, and data in a timely manner.
• Ensure all materials provided are owned by you or properly licensed.
• Review and approve milestones within the agreed-upon timeframes.

Note: Delays in client feedback or materials may result in adjusted timelines and additional costs.

3. Fees, Payment & Disputes

Accepted Payment Methods

We currently accept payment via Cash or Interac e-Transfer only. No other payment methods (including credit cards or cheques) are accepted unless formally agreed upon in writing.

General Payment Terms

• Invoices: Due within 7 days of receipt unless otherwise specified.
• Recurring Services: (SEO, hosting, maintenance) are billed in advance. Late payments may result in immediate suspension of Services.
• Refunds: All fees are non-refundable once work has commenced.
• Taxes: You are responsible for all applicable sales taxes (HST/GST) as required by Ontario law.

Disputes & Chargebacks

You agree to provide written notice and a 30-day window for resolution before initiating any payment disputes. Unjustified disputes will be considered a breach of contract and may result in the immediate termination of all digital assets and services.

4. Intellectual Property

• Client Materials: You retain full ownership of all content and assets you provide to us.
• Final Work Product: Upon full payment of all outstanding fees, ownership of the final website/deliverables is transferred to you.
• Luna Webb Property: We retain ownership of our pre-existing code, frameworks, tools, and methodologies used to build your project.

5. Hosting & Maintenance

If Luna Webb manages your hosting or maintenance:

• We utilize third-party infrastructure and are not liable for outages, data loss, or cyber threats caused by third-party providers.
• Maintenance covers software updates and security patches, but does not include new design features or content changes unless specified.
• Termination: Upon cancellation, you are responsible for migrating your data. We will provide reasonable access to facilitate this migration.

6. Limitation of Liability

To the maximum extent permitted by law, Luna Webb shall not be liable for any indirect, incidental, or consequential damages. Our total liability is strictly limited to the total fees paid by you for the specific Service giving rise to the claim.

7. Termination & Cancellation

• Monthly Retainers (SEO): May be cancelled by either party with 30 days’ written notice. Fees for the notice period remain payable.
• General Projects: Either party may terminate with written notice. You remain responsible for payment for all work completed up to the termination date.

8. Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada. Any disputes shall be resolved within the jurisdiction of Ontario.

9. Contact Information

Luna Webb
Email: info@lunawebb.com
Location: Ontario, Canada